Shipping policy

Shipping Policy

Order Processing

Please allow an estimated 3–7 business days for order processing before shipment. Processing times may vary by product and supplier.

Delivery Times

Estimated delivery time is 2–5 business days after shipment, in addition to processing time. Actual delivery times may vary depending on the product, shipping destination, supplier, and carrier.

Delivery dates are estimates and are not guaranteed. Holidays, severe weather, and other disruptions may cause delays. If your order is delayed, please contact support@petloversca.com so we can help investigate.

Order Cancellations

To request a cancellation, email support@petloversca.com within 24 hours of placing your order. Include your order number and use “CANCEL” as the subject line.

We will check whether cancellation is still possible. Cancellation is not guaranteed if the supplier has already started fulfillment, and orders cannot be cancelled after shipment. For returns after delivery, please refer to our Refund Policy.

Incorrect Shipping Address

Please check your shipping address carefully before placing your order.

If you notice an error, email support@petloversca.com immediately with your order number and the correct address. We will try to update the address before shipment, but changes cannot be guaranteed once fulfillment has started.

Damaged Items

If your item arrives damaged, email support@petloversca.com with:

• Your order number.

• Clear photos of the damaged item and its packaging.

Please retain the item and packaging while we review the issue. Once the damage is confirmed, we will arrange a replacement at no additional charge. If a replacement is unavailable, we will contact you to arrange an appropriate resolution.

Grooming Services

This shipping policy applies to physical products. In-home grooming services do not require shipping and are provided at the customer’s home by appointment.

Contact

For shipping or order questions, email support@petloversca.com.