Privacy policy

PetLoversCA – Privacy Policy

About This Policy

This Privacy Policy explains how PetLoversCA handles personal information when you visit our website, purchase physical products, book in-home grooming services, or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, billing address, shipping address, and grooming service address.

  • Order details, appointment details, payment status, and transaction records.

  • Information you provide about your cat’s grooming needs, behaviour, and health where relevant to the service.

  • Messages, enquiries, reviews, and other information you choose to provide.

  • Device, browser, IP address, and website usage information collected through Shopify and technologies such as cookies.

Payment information is processed by the payment providers used for your transaction.

How We Use Information

We use personal information to:

  • Process orders, arrange delivery, and handle refund requests.

  • Schedule and provide grooming services.

  • Respond to enquiries and communicate about purchases or appointments.

  • Maintain business records, prevent fraud, and protect our website.

  • Meet applicable legal obligations.

  • Send marketing communications where permitted and with consent where required.

Sharing Information

We may share information with providers involved in operating our business, including Shopify, payment processors, product suppliers, delivery carriers, and booking or communication providers.

For example, a supplier fulfilling your order may receive your name, delivery address, and the order details needed to ship your products.

We may also disclose information where required by law or where necessary to protect legal rights.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide and operate its services.

For information about Shopify’s practices, please review the Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and remembering preferences.

Depending on the tools enabled on our store and your consent choices, these technologies may also support analytics and advertising.

You can manage cookies through your browser and through privacy controls displayed on our website, where available. Blocking certain cookies may affect website functionality.

Grooming Photos

We will use photos of your cat on social media for promotional purposes only with your consent. You may contact us to withdraw permission for future promotional use.

Retention and Security

We retain personal information for as long as reasonably needed for the purposes described in this policy, including applicable recordkeeping requirements and resolving disputes.

We use reasonable safeguards to protect personal information. No method of online transmission or storage can be guaranteed completely secure.

Processing Outside Canada

Shopify and other service providers may process or store information outside Canada. Information processed in another country may be subject to that country’s laws and lawful access requirements.

Your Choices and Requests

Subject to applicable law, you may request access to or correction of your personal information and ask about its use, disclosure, or deletion.

You may also withdraw consent where applicable. Some information may need to be retained for legal or business obligations, and withdrawing information necessary to provide a service may affect our ability to fulfil your request.

You can unsubscribe from promotional emails using the unsubscribe option in those messages. We may still send communications necessary to manage your orders or appointments.

To make a privacy request or raise a concern, email support@petloversca.com. We may need to verify your identity before responding.

Policy Changes

We may update this policy to reflect changes to our practices or applicable requirements. Updates will be posted on this page, with additional notice where required.

Contact

PetLoversCA
Privacy enquiries: support@petloversca.com
Greater Toronto Area, Ontario, Canada